Country Highlights

Modern Outsourcing Solutions for the New Normal The COVID-19 pandemic has redefined business processes on a large scale. With the onset of the “new normal”, businesses are rethinking and reassessing processes and solutions that can help them leverage…

Traditionally, when someone thinks of outsourcing customer service, they think of massive, bustling call centers with hundred and thousands of call center agents. That may have been normal several years…

By the Numbers: Healthcare Staffing Trends The global healthcare staffing market size is likely to surpass US$ 47.5 billion by 2027 with a 5.1% Compound Annual Growth Rate, according to…

Connext took a step forward as an organization by earning SOC-2 certification. SOC-2 is a detailed audit report that provides information on and certifies an organizations security, availability, processing, integrity,…

I frequently use the term BPO when talking about the Business Process Outsourcing industry and a lot of times get strange, inquisitive looks. People ask all the time, what is…

Supporting Professional Employer Organizations (PEOs) with Business Process Outsourcing Professional Employer Organizations (PEOs) can benefit greatly from using business process outsourcing to increase productivity.   The business process outsourcing industry…

The Future of Business Workflows Automation is the future of business workflows. Robot process automation and artificial intelligence are now being implemented in some of the world’s largest companies to…

Outsourcing can be a great way to grow your business. Read this article and get an idea of the top outsourcing questions for your vendor Outsourcing is a great way…

1. Identify if outsourcing is a fit for your organization Outsourcing is an excellent way for organizations to rapidly fill open positions, reduce cost structure, accelerate the path to digital…

The article aims to show the challengers business owners face when managing remote staff and how they can address them. Remote teams is a new concept to some, but is…

Outsourcing is typically seen as unreasonable by most mid to small size businesses because of the perceived scale at which it often occurs. In most cases, large companies, such as…

Why Unrealistic Expectations Can Break Your Outsourcing Experience Imagine a car salesman offering you a brand-new, luxury, bulletproof, all-electric 4x4 SUV—sports edition—for the price of a 1993 Toyota Camry. Sounds…

The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. Like so many things, everyone understands the importance of good processes and process clarity. Again, like…

The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. No matter what any salesperson may say, outsourced cannot equal out of mind.  It starts with…

The article aims to discuss how Connext Global Solutions solves Outsourcing Mistakes (#3: Not understanding costs both internally and for the partner). Even with a commodity, which is by definition…

The article aims to discuss how Connext Global Solutions can help solve outsourcing mistakes. Alignment of incentives is a simple concept that is not simple to implement.  The fact is,…

The article aims to discuss how Connext Global Solutions Solves Outsourcing Mistakes #1: Lack of Clarity About Objectives. Lack of Clarity About Objectives As with many things, it is important…

I am, a true Seattleite. Being born in South Seattle meant that ever since I was born, I have been a die-hard Seahawks fan, a consistent follower of the fledgling…

The working environment as we know it has changed for the foreseeable future. Most business have developed a recovery strategy to the pandemic and have been able to breath a…

As 2020 came to an end, we at Connext were looking forward to the opportunities to re-imagine our operating system and create new ways to serve clients and help them…

The article discusses the importance of adopting a Digital Transformation mindset. One of the most common, but underappreciated challenges with digital transformations are pervasive mental barriers.  If these are not…

Key Takeaways: Intentional remote culture-building is essential: Remote-first companies must commit even more deeply to purposefully create culture—through monthly virtual events, weekly happy hours, and ongoing wellness support—to maintain engagement…

I am, a true Seattleite. Being born in South Seattle meant that ever since I was born, I have been a die-hard Seahawks fan, a consistent follower of the fledgling…