Front Office outsourcing is a type of business process outsourcing that involves the delegation of services that involves the direct assistance of customers at every point in the buyer journey.…

Bookkeeping is a common Accounting function which can be outsourced offshore. You can offload bookkeeping and data entry services by assigning efficient recording of financial transactions, payroll management, invoice and…

Market research is providing buyer or competitor research aimed at collating customer, business, competitor and market insights, and buyer needs and preferences. This practice is necessary in the development of…

Telemarketing is the practice of outbound calling, also called “cold calling” and emailing the product and service pitch or offer to prospects and qualified leads. This practice of reaching out…

One of the commonly outsourced functions in Business Process Outsourcing, Lead generation is identifying qualified customers through research and list building. Lead generation considers factors such as lead availability and…

Appointment Setting is scheduling corporate meetings and appointments of C-suite teams. In a business process outsourcing setting, outbound customer service support covers appointment setting by scheduling initial meetings and appointments…

Order Payment and Processing is an inbound customer service where outsourcing specialists can assist incoming calls from customers in need of support in order completion. In Customer Service Outsourcing, Back-office…

Web Developers provide website build, innovative design features and website layout. They also provide consistent monitoring and updates in all aspects of website and application design. Basic competencies of web…

Outsourcing to the Philippines grants businesses technical expertise in human resources with our talent pool knowledgeable in functions such as HR compliance, recruitment and selection, training, employee relations, employee engagement,…

Virtual Assistants provide data entry, back-office and clerical support such as real-time support on administrative projects and deliver high-quality work under minimum supervision such as addressing/responding to administrative inquiries and/or…

IT Support personnel assist and resolve both client and employee-related troubleshooting queries, from technical to process queries. When offshoring, look for providers who offer 24/7 technical support. IT Support personnel…

Customer Support Associates are the first point of contact of customers who manage both outbound and inbound phone calls, assist customers in preferred communication channels such as calls, emails, messaging…

Dedicated Employee Model is a chat outsourcing model where businesses receive provide real-time live chat support from a dedicated outsourced Live Chat agent or team of agents who manage and…

Per Resolution Model is a chat outsourcing model where Live chat agents charge a fee per resolution or ticket handled.

Live Chat Outsourcing is the process of assigning the Live Chat service support function to an external party provider. A dedicated outsourced Live Chat agent or team of agents manage…

Mortgage Processing is the process of documents collection, analysis and evaluation, and processing of loan applications of the borrower. This includes the preparation of credit and appraisal reports by performing…

Medical Revenue Cycle Management starts when a patient makes an appointment or visits a clinic. In order to avoid pre-processing errors and improve claim payment accuracy, correct eligibility verification and…

Transaction Processing is the management of data uploaded in internal processing systems. This includes the input upon receipt, status update, verification and, proofreading of upcoming relevant data.

Content creation is the conceptualization and creation of visual and written content. This includes articles, white papers, case studies, social media content, videos, and infographics. Content creation is mostly done…

Medical Billing is a Healthcare function of reaching out to respective insurance companies via inbound and outbound calling for collecting payments. This involves the processing of confidential medical documents and…

Technical Issues may still be encountered by customers even after well-designed product deployment, and software QA methodologies. 24/7 Technical Support is required for businesses to properly assist and provide technical…

Issue resolution matters as much as the quality of customer service. Delivering excellent customer service and addressing them properly can improve customer satisfaction. Businesses therefore can deliver a positive customer…

Effective customer service can translate to potential conversions, customer loyalty and retention. Live Chat is one of the top components of any comprehensive strategy in customer service. Customers demand quick,…

B2C Telemarketing is a type of telemarketing that also works in the same way as the other types of telemarketing, which is reaching out and pitching to create interest. For…

B2B Telemarketing is interacting with and pitching products or services to other businesses. B2B Telemarketing is perfect for businesses that offer process-specific demands across all industries. Businesses offering support and…

Telemarketing is used in the same context or definition as outbound calling, also called “cold calling”. In fact, cold calling is only one side of telemarketing. Cold calling is directly…

Outbound Telemarketing is pitching to customers. This type of telemarketing requires Lead Generation and Market Research before reaching out to customers. Businesses conduct building lists, data collection for new prospects,…

In Inbound Telemarketing, customers receive incoming calls from customers. These customers call as a result of marketing efforts such as email marketing, advertising, networking.The business can build product awareness to…

The client has the option for final interview of the employee to make the final decision. We give the client the option however, we highly recommend it. It is incredibly…

In an Operations Interview, the employee has standardized interview with Connext operations manager to assess overall proficiency and fit.

A Chatbot is a software that provides intelligent, algorithm-based, automated responses to customers. Chatbots can be integrated in the chat function to support customer service staff in handling concerns.

The Interactive Voice Response (IVR) is an innovative automated phone system technology that provides customer service to aid them in providing solutions to basic concerns via selected preprogrammed voice responses.…

A revenue operations consultant is hired to optimize spend on aspects that can increase the revenue of a company. The professional provides analysis and evaluation of revenue goals and identifying…

Dedicated outsourcing services is a business model where an outsourcing provider offers specialized services or functions to a client on long-term projects that require constant monitoring or updates. In a…

Business owners partner with offshoring providers in the Philippines who primarily provide business solutions with a reduced cost structure, and in doing so allows clients to save more time and…

Offshore staffing is the process of hiring, building, managing a dedicated team or staff through an external or third-party service provider located outside of a country’s area of operations to…

Omnichannel Support is delivering customer service across all communication channels. Communication channels are fully integrated in the customer service outsourcing workflow in Omnichannel Support. This allows agents to easily switch…

A multichannel support has customer service outsourcing agents who providing support across multiple customer communication channels. The key differentiator of this support from omnichannel support is channels are not integrated.…

Channels are avenues for customer interaction and communication. Customer communication channels in a call center are the following: website chat, calls, emails, messaging or social media.

Average Handling Time is a measure of the length of time it takes for a customer service outsourcing agent to handle a transaction from start to finish. Tracking the average…

Agents in a call center directly interact with of customers and provide customer service through preferred communication channels such as calls, emails, messaging or social media. They are also typically…

Managed Services is an outsourcing option where you outsource a broader scope of business processes. Managed services providers (MSPs) have the technical expertise and capabilities. This option includes consultation on…

In an Outbound call center, customer service outsourcing specialists make the calls to customers and initiate contact for the purpose of growing the customer base. Outbound call centers grow the…

The Blended Call Center is a type of call center that provides both outbound and inbound services. Call centers are typically blended.

Call Centers are the first point of contact of customers and its workforce should provide responsive 24/7 customer service support. Connext Global Solutions provides Excellent and Scalable Call Center Outsourcing…

Transaction Processors are responsible for reviewing and entering new sales into the internal database. They also read and interpret data on scanned contracts/instructions and any other supporting documents and send…

In Customer Service Outsourcing, Back-office Support Specialists can assist customers on payments and order processing concerns. Inbound customer service outsourcing specialists can assist incoming calls from customers in need of…

Outsourced Invoice Upload Specialists provide timely and diligent collection of provider data in invoices and reports and uploading of these reports into the system for processing. They also provide the…

Data Entry Specialists file accurate and updated data that are easily to access in a database, meeting large volumes of data entry in a timely and systematic manner. Data Entry…

Data Entry Outsourcing is the process of assigning the Data Entry function to an external third-party provider. Businesses can assign administrative tasks such as regularly managing, organizing, and updating relevant…